Troubleshooting

Something isn’t working. These articles start from a symptom and walk you to a fix.

FleetControl

• Inspect page — GPS position, status data, heartbeats, and health
• Events — delays and performance when viewing large datasets
• Two-Step Verification — missing codes, expired codes, and app problems

SmartControl

• SmartControl — permissions, vehicle search, and connectivity

CloudBoxx

• Missing Heartbeats — no heartbeat updates, vehicle appears offline (login required)
• CloudBoxx Unresponsive — no response to commands, events stop completely (login required)
• Loss of Connection — CloudBoxx unreachable in FleetControl, commands fail (login required)
• Mileage Loss — odometer values don’t match driven distance (login required)
• GPS Position Outdated — stale or frozen GPS position despite vehicle activity (login required)
• Immobilizer Locked Without Reason — immobilizer stays locked though status shows unlocked (login required)
• Central Locking — status mismatches and commands that have no effect (login required)
• Smartcard Reader Not Working — cards not detected, no SMART_CARD_READ events (login required)
• CAN Data Not Read — no CAN-based mileage or ignition data in FleetControl (login required)
• Fuel Level Problems — fluctuating, incorrect, or inconsistent fuel level readings (login required)
• CloudBoxx Development Kit — unexpected behavior during integration and testing (login required)

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