Return of goods

General information

Caution

Please read the following instructions carefully if you want to return defective CloudBoxxes or accessories.

Before returning any CloudBoxxes, make sure that they are actually broken or defective and not just configured incorrectly. If you are unsure whether a device is actually defective, always contact your CloudBoxx contact person before returning them.

When returning any devices, always include the RMA document. If you cannot open the file, contact your CloudBoxx contact person. All devices that are returned without the RMA document will not be processed and sent back without exceptions. Write RMA on the top, bottom, and on two sides of the package so that it will be processed fast and properly. Devices without any malfunctions will be returned with the processing and shipping costs charged to the customer. Devices that are defective or broken because of improper usage are not covered by our warranty and will not be exchanged.

Shipping

Send all RMA packages to the following address:

Note

INVERS GmbH
Retouren HUB

Untere Industriestraße 20
57250 Netphen (Siegen)
Germany

Warning

For North- & Southamerican as well as customers from Australia please contact your Northamerican Invers contact to arrange shippings and returns.

Products that arrive damaged because of improper packaging or without an RMA number will be returned to the sender in their original condition and unrepaired. Products damaged through neglect, due to improper packaging, or during shipment will lead to the warranty being voided. They will be returned to the sender unrepaired.

Use a traceable carrier or a signature confirmation service with proof of delivery. You will have to cover the cost of shipment. Collect payment shipments will be denied without exception.

If you are sending returns from outside of Germany, make sure to label the shipments properly and pay attention to customs regulations. The CloudBoxx’s commodity code is 9029 1000 90 0 (car on-board computer spare parts and accessories).

The standard processing time for RMAs is ten days after arrival of the shipment. Shipping within Europe usually takes two to three days.