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Two-step verification⚓︎

Question: Is two-step verification the same as 2FA or MFA?

Answer: Yes, two-step verification is also known by several other names:

  • Two-factor authentication (2FA)
  • Multi-factor authentication (MFA)
  • Two-step authentication
  • Dual-factor authentication

They all refer to the same security concept of using multiple verification methods to protect your account.

Authenticator app⚓︎

Question: Why am I not receiving the authenticator code?

Answer: Check these common solutions:

  • Verify authenticator app setup and account link
  • Check if your phone’s time is set to automatic sync
  • Enable app notifications
  • If needed, re-scan the QR code to reconnect the app

Question: Why isn’t my one-time code working?

Answer: Verify these points:

  • Enter the code exactly as shown in the app
  • Submit code quickly as it changes every 30 seconds
  • If you have multiple accounts, confirm you’re using the correct code

Question: How do I resolve app-specific problems?

Answer: Check these solutions:

  • Install any available app updates
  • Try reinstalling the app and re-scan the QR code
  • Consider switching to a different authenticator app

Email authentication⚓︎

Question: Why haven’t I received my email code?

Answer: Check these common solutions:

  • Check your spam or junk folder
  • Verify your email address is correct
  • Use the option to request a new code

Question: What if my code has expired?

Answer: Select the option to request a new code and enter it promptly