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Inspect⚓︎

GNSS Position⚓︎

What does GPS Position is probably outdated mean and what can I do to update it?⚓︎

In standby mode, devices update their position periodically. For example, the CloudBoxx will upload its position every 30 minutes. When the immobilizer is unlocked, i.e., when the vehicle is being used, devices update their position in short intervals. Whenever an event is created that includes the vehicle’s position, the last known position is used. If this data is not older than one minute, the position is considered to be up-to-date. If the data is older than one minute, FleetControl will indicate that the position might be outdated. Connected vehicles might be unable to update their position at times due to a bad GNSS singal. In this case, the position will be updated as soon as possible. Another possible reason for an outdated position is, that the telematics unit might have shut down. The device’s heartbeats might offer insights into which explanation is more probable.

What is Live Mode?⚓︎

In Live Mode, a connected vehicle continuously updates its GNSS position, allowing you to accurately track it. This can be useful in cases of theft but comes at the cost of increased cellular data usage and API calls.

Status data⚓︎

Why are some data points not visible on the Inspect page?⚓︎

If data points are not visible on the Inspect page, they are probably not configured for the fleet unit you are inspecting. FleetControl automatically hides all unconfigured data points.

What is the Telematic Health?⚓︎

The Telematic Health indicates the unit’s quality of connectivity and frequency of usage. It is calculated periodically and takes into account three indicators: Events, Heartbeats, and Signal Strength.

Why is the fuel level incorrect?⚓︎

The fuel level is measured by a sensor in the fuel tank and sent to the CAN bus. These measurements can fluctuate due to the fuel being influenced by the vehicle’s movement or orientation. For example, a vehicle being parked on a slope might cause fuel level data to be incorrect. For this reason, fuel levels measured during trips might fluctuate by up to 15%.

Why is the fuel level stuck at 100%?⚓︎

In most vehicles, the threshold at which the fuel level sensor measures 100% is lower than the actual capacity of the tank. For this reason, a vehicle whose tank has recently been filled up will show a fuel level of 100% despite being driven for some time.

Example

A car has a tank that can hold up to 50 liters of fuel. However, its fuel level sensor already recognizes 100% at 45 liters. In this case, the fuel level will only start to drop once the car has burned 5 liters of fuel.

What are Heartbeats?⚓︎

Heartbeats indicate the device’s connectivity and can be used to monitor its connection over a period of time. They contain connectivity information such as provider and signal strength as well as a timestamp. Heartbeats are not created because of triggers or detected changes. Instead, they are periodically generated by the telematics unit. The sending interval for heartbeats from CloudBoxxes is 15 minutes.

Note

Heartbeats are only available for telematics units that support this feature.

Why are Heartbeats missing?⚓︎

Several reasons for missing heartbeats exist. Probable causes depend on for how long heartbeats have been missing.

A single heartbeat is missing.

If only a single heartbeat is missing, the SIM likely reconnected to the cellular network during that time. This is normal and can happen when the vehicle passes through a dead spot or whenever the SIM card performs an automatic network scan.

Heartbeats are missing for extended periods of time.

The wiring might be loose, the antenna disconnected, or the power supply missing. In this case, the device will be unable to reconnect by itself and will probably require local maintenance.

The vehicle might be parked in a dead spot, such as a underground parking garage. In this case, the device could only be able to connect sporadically or not at all.

The SIM card might be suspended by the provider due to it exceeding its daily data usage limit. This is usually caused by errors in the operator’s backend. We are notified of any blocked SIM cards and will try to resolve the issue.

Events⚓︎

What are Events?⚓︎

A telematics unit creates an event whenever an event reason, such as the activation of the ignition or the unlocking of the central lock, is detected. Each event contains the following data:

  • Event reasons
  • Time stamp
  • Current telematics unit status

Additionally, events may contain the following data:

  • Location

What are Event reasons?⚓︎

Event reasons are conditions or occurrences that, when met, cause the telematics unit to create an event. They can be viewed in FleetControl to gain insight into what is happening with and to the fleet unit. A complete list of event reasons can be found in the documentation of your telematics unit.