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Two-Step Verification⚓︎

Protecting your fleet account with two-step verification adds an extra layer of security. Use this FAQ to get quick answers about the setup and troubleshooting process.

General⚓︎

Is Two-Step Verification the Same as 2FA or MFA?⚓︎

Use case: “Understand what terminology to expect when securing your account.”

Yes. Two-step verification is also called:

  • Two-factor authentication (2FA)
  • Multi-factor authentication (MFA)
  • Two-step authentication
  • Dual-factor authentication

All these names refer to the same security principle: using more than one verification method to protect your account.

Authenticator App⚓︎

Why Am I Not Receiving the Authenticator Code?⚓︎

Use case: “Troubleshoot missing codes when logging in with an authenticator app.”

Check the following solutions:

  • Confirm that your authenticator app is set up correctly and linked to your account.
  • Make sure your phone’s date and time are set to automatic sync.
  • Ensure that app notifications are enabled.
  • If necessary, re-scan the QR code to reconnect your authenticator app.

Why Isn’t My One-Time Code Working?⚓︎

Use case: “Resolve errors when entering a time-based code.”

Verify these steps:

  • Enter the code exactly as it appears in your app.
  • Submit the code quickly, as a new code is generated every 30 seconds.
  • If you manage several accounts, make sure you are using the correct code for your current account.

How Do I Resolve App-Specific Problems?⚓︎

Use case: “Get back on track if your authenticator app is malfunctioning.”

Try these solutions:

  • Update your authenticator app to the latest version.
  • Reinstall the app and re-scan the QR code for your account.
  • Try a different authenticator app if problems continue.

Email Authentication⚓︎

Why Haven’t I Received My Email Code?⚓︎

Use case: “Locate a missing one-time code delivered by email.”

Check these steps:

  • Look in your spam or junk email folder.
  • Double-check that your email address is correct in your account settings.
  • Use the available option to request a new code.

What If My Code Has Expired?⚓︎

Use case: “Request and enter a fresh email authentication code.”

If your code has expired:

  • Select the option to receive a new code.
  • Enter the new code promptly.