Two-Step Verification (Multi-Factor Authentication)

Two-step verification—sometimes called two-factor or multi-factor authentication (MFA)—adds an extra layer of protection to your FleetControl account. Alongside your password, you enter a time-sensitive one-time password (OTP) generated by email or an authenticator app, keeping your fleet data safe from unauthorized access.

MFA Becomes Mandatory

Action Required

Starting mid-August 2025, two-step verification / MFA will be required for all INVERS Login users.
Enable MFA now to avoid service interruptions.

Two-step verification, also called multifactor authentication (MFA), adds an essential security layer to your INVERS Login. When you log in, you’ll need both your password and a time-sensitive one-time password (OTP). This OTP comes from either your email or an authenticator app.

This process prevents unauthorized access and protects your fleet data. We recommend all users activate two-step verification immediately, especially those with access to sensitive information or administrative permissions.

How It Works

1. Sign in with your email and password.
2. Receive an OTP via email or an authenticator app.
3. Enter the OTP to confirm your identity.
4. Access granted—you’re securely logged in.

Set Up MFA

1 – Open Security settings

• Go to My Profile in the header.
• Select Security.

My Profile menu in FleetControl

2 – Choose a verification method

• Authenticator App (recommended)
• Email Authentication

Two-step verification (MFA) method selection

Each method shows Active or Inactive; the current default carries a Default tag.

Authenticator App (Recommended)

Authenticator apps generate time-based OTPs on your phone—even offline—providing the highest security.

Setup

1. Start setup

   • My Profile → Security → Authenticator App → Turn on Verification.

2. Install an authenticator app (if needed)

   • Google Authenticator
   • Microsoft Authenticator
   • or any TOTP-compatible app

3. Scan the QR code with your app, then select Next.

4. Verify

   • Enter the 6-digit code from the app and select Verify.

5. Confirmation

   • A success message confirms the app is active.

Tip

OTP codes rotate every 30 seconds—enter them promptly.

Email Authentication

Receive OTPs by email if you prefer not to use an app.

Setup

1. Start setup

   • My Profile → Security → Email Authentication → Turn on Verification.

2. Add your email for receiving codes, then select Request Code.

3. Verify

   • Enter the OTP sent to your email and select Verify.

4. Confirmation

   • A success message confirms email authentication is active.

Important

Use a different email: For stronger security, choose an address different from your login email.
Act quickly: Email codes expire after 10 minutes.

Manage MFA Settings

• Switch methods at any time.
• Update information—change your email or reset your authenticator app.
• Check status of each method.

Troubleshooting

No email code?
- Check spam/junk folders.
- Confirm the email address is correct.
- Contact support if issues persist.

Authenticator app issues?
- Ensure your phone’s time is set automatically.
- Regenerate the QR code and retry.
- Verify the app supports TOTP.

Need Help?

Need more help? Contact our support team for any MFA questions or setup assistance.