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Smoke Alerts

The Smoke Alerts page shows you every smoking incident in your fleet as individual cases. You can flag important cases, add notes for your team, and download reports for customers who dispute fines.

Before You Start⚓︎

This page appears when the Smoke Detection is active for your fleet. This means your vehicles have the Smoke Detection+ Module installed and configured, and the feature is enabled for your fleet.

How cases are created: Cases appear automatically when Smoke Detection detects smoking in a vehicle. Each incident becomes an individual case you can manage here. For details on how the detection system works, see How Smoke Detection Works.

When to Use This Page⚓︎

Cases vs. Trips vs. Events:

  • Smoke Detection Cases (this page) — Individual smoking incidents reported immediately after detection. Each case appears as soon as the smoking incident is measured and analyzed, even during active trips. Case-centered view.
  • Trips page — Complete trip data including smoking incidents, but only displayed after the trip ends (as configured in the Trip Settings). Trip-centered view showing all events within the trip.
  • Events page — Timeline of all vehicle events including smoking events, filterable alongside other vehicle events. Vehicle-centered view independent of bookings or trips.

Key difference: Cases appear immediately when smoking is detected. Trips data appears only when the complete journey is finished. Events show the continuous timeline regardless of trip status.

Use this page when you need immediate awareness of smoking incidents and want to respond while trips are still active.

Quick Start⚓︎

  1. Go to Monitoring → Smoke Alerts in the main navigation.
  2. Review smoking incidents using the Preset that fits your workflow or use Filter to create custom views by date, vehicle, or severity.
  3. Select any case to see details, flag it, or add remarks.
  4. Download PDF reports when you need them, for example for customer disputes or archiving purposes.

What You See⚓︎

The main table shows smoking incidents with the following key columns:

  • Number of Peaks — Increases in measurements, typically from exhaled smoke
  • Duration — Time that smoke levels remained above the detection threshold
  • Max Concentration — Highest particle density measured during the incident

Select Configure Table Columns (⚙️) to customize which columns appear. For general table navigation, see User Interface.

Smoke Detection Cases table showing key columns and data

Available Columns⚓︎

The complete table provides comprehensive data for incident analysis and record keeping.

Case Information
Column Description
Flag Case status indicator and workflow position
Case ID Unique identifier for each incident
Vehicle ID Vehicle where smoking was detected
Started When PM2.5 levels first exceeded the detection threshold
Ended When PM2.5 levels returned below the detection threshold
Remark Free-text field for notes and information
Created When the case record was created in FleetControl
Updated When the case record was last modified
Measurement Data
Column Description
Duration Time that PM2.5 levels remained above threshold
Average Speed Vehicle speed during the incident
Avg. Count Concentration Average PM2.5 particle density during incident
Max. Count Concentration Peak PM2.5 particle density reached
Number of Peaks Distinct increases in PM2.5 measurements
Sum. Count Concentration Total accumulated PM2.5 particle measurements
Vehicle State at Start
Column Description
Doors at Start Door status when incident began
Ignition at Start Ignition status when incident began
In Motion at Start Whether vehicle was moving when incident began
Windows at Start Window status when incident began
Vehicle State at End
Column Description
Doors at End Door status when incident ended
Ignition at End Ignition status when incident ended
In Motion at End Whether vehicle was moving when incident ended
Windows at End Window status when incident ended
Vehicle State at First Measurement
Column Description
Doors Status at First Measurement Door status at the moment of first PM2.5 detection
Doors Status Changed since First Measurement Whether doors opened/closed during the incident
Windows Status at First Measurement Window status at the moment of first PM2.5 detection
Windows Status Changed since First Measurement Whether windows opened/closed during the incident
Ignition Status at First Measurement Ignition status at the moment of first PM2.5 detection
Ignition Status Changed since First Measurement Whether ignition turned on/off during the incident
Telematics Information
Column Description
Telematics Unit ID (QNR) CloudBoxx device identifier (QNR)
Telematics Brand CloudBoxx hardware brand/manufacturer

Managing Cases⚓︎

Each row includes action buttons for case management. For general information about action buttons, see User Interface.

Flag System⚓︎

Use flags to track case status and organize team workflows. For general information about the flag system, see User Interface.

Flag status workflow

Change flag status by selecting the flag icon (cycle through statuses) or using the dropdown menu:

  • Unflagged → Default status for new cases
  • Flagged → Cases marked for attention
  • Checked → Cases that have been reviewed
  • Issue Detected → Cases requiring ongoing action

Adding Notes⚓︎

Select Remark to add custom notes and information to the case record.

Vehicle History⚓︎

Select Show Vehicle History to filter the view to show only smoking incidents for the selected vehicle.

Vehicle history view filtered to show incidents for a specific vehicle

Presets⚓︎

Use presets to quickly access different case categories. For general information about presets, see User Interface.

Preset Description Use Case
All Cases Complete list of all smoking incidents View entire case history, export comprehensive data
Unflagged Cases New incidents not yet reviewed Daily case review workflow, identify cases needing attention
Flagged Cases Cases marked for attention or follow-up Process cases requiring customer contact or escalation
Checked Cases Cases that have been reviewed and documented Review completed cases, verify team progress
Cases with detected issues Confirmed violations requiring ongoing action Track serious violations, manage repeat offenders
Preset filters for quick access to different case categories

Exporting Data⚓︎

Data Retention Limit

FleetControl keeps data for 90 days maximum. Export important smoke detection cases before they are automatically deleted.

For general information about exporting, see User Interface.

Export Options⚓︎

Individual case: Select the case’s ⋯ menu → Smoke Report (PDF) for a detailed report with graphs and data.

Multiple cases: Select cases, then use the table’s ⋯ menu → Smoke Reports (PDFs) to download as a ZIP file.

Spreadsheet data: Use the table’s ⋯ menu → Export to CSV for analysis in Excel or other tools.

Export menu showing PDF and CSV download options

Common Tasks⚓︎

Finding a specific case: Use Case ID, vehicle filter, or date range to locate incidents.

Customer dispute:

  1. Download the PDF report for the case
  2. Review particle data and vehicle context
  3. Mark case as Checked when resolved

For detailed dispute guidance, see Handling Customer Disputes.

Vehicle cleaning planning: Filter by vehicle to see incident history and plan maintenance.

Team coordination: Use flags and remarks to track case progress and handoffs.

Tips⚓︎

  • Multiple PM2.5 peaks typically indicate active smoking rather than external sources
  • Export cases before the 90-day retention limit
  • Use vehicle history to identify patterns requiring attention
  • Consistent flagging helps maintain organized workflows