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Service Partner

Set up your service organization to start receiving and managing installation and maintenance jobs through the INVERS platform. Service partners can be external contractors or internal teams within a mobility provider. Your technicians are the individual users who complete these jobs.

INVERS portal for service partners.

Initial Setup⚓︎

Step 1: Complete Registration⚓︎

When you receive your first fleet connection request from a mobility provider:

  1. Check your email for the request from the mobility provider.
  2. Click “Complete Registration” in the email.
  3. Set a secure password for your account.
  4. Continue to log in at servicepartners.invers.com.

Step 2: Set Your Team Details⚓︎

After logging in, you will be prompted to set up your team details.

  1. Enter your Team Name.
  2. Confirm or update the Team Email — it is pre-filled with your registration email, but you can change it to your company’s address.
  3. Select Save & Continue.

Note

You can update these details later in your account settings.

Step 3: Set Your Personal Details⚓︎

  1. Enter your First and Last Name.
  2. Select Save & Continue.

Note

Your INVERS Login Email is shown here for reference. It is separate from the Team Email and cannot be changed in this step.

Step 4: Sign the NDA⚓︎

  1. Select Open the NDA — the NDA document will load on the same page. This may take a moment.
  2. Fill in your company details in the NDA form:
    • Company Name
    • Street & No.
    • ZIP Code & City
    • Representative name
  3. Review the Service Partner NDA carefully.
  4. Sign the NDA electronically.

Step 5: Accept the Fleet Connection Request⚓︎

After signing the NDA, you are redirected to the Fleet Connections page.

Accept the pending fleet connection request to start receiving jobs from the mobility provider.

Fleet Connection Request

Managing Fleet Connections⚓︎

Accept Fleet Connection Requests⚓︎

When you receive new requests for fleets to work on:

  1. Check your email for new fleet connection requests.
  2. Log into your account at servicepartners.invers.com.
  3. Accept the new connection in the Fleet Connections page.
  4. Start receiving jobs from the new fleet immediately.

Decline or Remove Fleet Connection Requests⚓︎

Decline a pending request if you do not want to work with a mobility provider — you will not receive any jobs from them. A declined request cannot be re-accepted. The mobility provider must send a new invitation if you change your mind.

You can also Delete an already accepted connection at any time to stop receiving jobs from that provider.

Manage Fleet Connections

Multiple Fleets

Each request grants access to jobs for one fleet. For multiple fleets of a single mobility provider, you will receive separate requests.

Adding and Managing Technicians⚓︎

Add Users⚓︎

The users of your organization are the technicians responsible for hardware installations in and maintenance of car sharing vehicles. In this documentation, “users” refers to “technicians” or “installers”.

Invite Users
  1. Open Users.
  2. Select Invite User.

  3. Enter the required information:

    • First and Last name
    • Email address
    • Select Role

  4. Send Invite

User Roles Explained⚓︎

  • Technicians: Work on jobs via SmartControl mobile app.
  • Admins: Can manage all company settings and user invitations.

SmartControl Access

Your technicians will use the SmartControl mobile app to access job assignments and configure telematics units after physical installation. See the complete workflow guide for detailed instructions.

Settings⚓︎

Update Partner Information⚓︎

  1. Select the gear icon in the top right of your account.

  2. Modify these details as needed:

    • Display name
    • Email address
    • First and Last Name

  3. Save changes

Operational Workflow⚓︎

How Jobs Flow Through Your Company⚓︎

  1. Mobility provider creates Jobs in FleetControl.
  2. Jobs appear in SmartControl for your technicians.
  3. Technicians complete physical installation in vehicles.
  4. Technicians use SmartControl to configure telematics units.
  5. Technicians test vehicle status in SmartControl.
  6. Vehicle configuration is completed and vehicle added to fleet.
  7. Job status updates automatically in the system and technicians access to the vehicle ends.

Getting Started with Your First Jobs⚓︎

  1. Ensure technicians have SmartControl mobile app installed - download from App Store or Google Play
  2. Train technicians on job acceptance and completion workflow using the SmartControl workflow guide

Troubleshooting Common Issues⚓︎

Registration Problems⚓︎

Can’t complete registration?
Verify you clicked the correct link from the invitation email. Links expire after 7 days.

NDA not loading? Try clicking “Open the NDA” again or refreshing the page.

Fleet Connection Issues⚓︎

Don’t see fleet connection request?
Log out and back in. Requests may take a few minutes to appear after email notification.

Request expired?
Contact the mobility provider to send a new fleet connection request.

Job Access Problems⚓︎

Technicians can’t see jobs?
Verify the technician accepted their user invitation and is using the same email address in SmartControl.

SmartControl login issues?
Ensure technician is using their INVERS Login credentials, not company admin credentials.

Support⚓︎

Need help? Contact INVERS Support through our dedicated channels.

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