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Service Partners and Teams⚓︎

Set up your service organization to start receiving and managing Installation Jobs and Maintenance Jobs through the INVERS platform. Service partners can be external contractors or internal teams within a mobility provider.

INVERS portal for service partners.

Initial Setup⚓︎

Step 1: Complete Registration⚓︎

When you receive your first fleet connection request from a mobility provider:

  1. Check your email for the request from the mobility provider.
  2. Select “Complete Registration” in the email.
  3. Set a secure password for your account.
  4. Continue to log in at servicepartners.invers.com.

Step 2: Set Your Team Details⚓︎

After logging in, you are prompted to set up your team details.

  1. Enter your Team Name.
  2. Confirm or update the Team Email — it is pre-filled with your registration email, but you can change it to your company’s address.
  3. Select Save & Continue.

Note

You can update these details later in your account settings.

Step 3: Set Your Personal Details⚓︎

  1. Enter your First and Last Name.
  2. Select Save & Continue.

Note

Your INVERS Login Email is shown here for reference. It is separate from the Team Email and cannot be changed in this step.

Step 4: Sign the NDA⚓︎

  1. Select Open the NDA — the NDA document will load on the same page. This may take a moment.
  2. Fill in your company details in the NDA form:
    • Company Name
    • Street & No.
    • ZIP Code & City
    • Representative name
  3. Review the Service Partner NDA carefully.
  4. Sign the NDA electronically.

Step 5: Accept the Fleet Connection Request⚓︎

After signing the NDA, you are redirected to the Fleet Connections page.

Accept the pending fleet connection request to start receiving jobs from the mobility provider.

Fleet Connection Request

Managing Fleet Connections⚓︎

Accept Fleet Connection Requests⚓︎

When you receive new requests for fleets to work on:

  1. Check your email for new fleet connection requests.
  2. Log into your account at servicepartners.invers.com.
  3. Accept the new connection in the Fleet Connections page.
  4. Start receiving jobs from the new fleet immediately.

Decline or Remove Fleet Connection Requests⚓︎

Decline a pending request if you do not want to work with a mobility provider — you don’t receive any jobs from them. A declined request cannot be re-accepted. The mobility provider must send a new invitation if you change your mind.

You can also Delete an already accepted connection at any time to stop receiving jobs from that provider.

Manage Fleet Connections

Multiple Fleets

Each request grants access to jobs for one fleet. For multiple fleets of a single mobility provider, you receive separate requests.

Adding and Managing Technicians⚓︎

Add Technicians⚓︎

Technicians are the members of your organization who complete installation and maintenance jobs.

Invite Users
  1. Go to Users.
  2. Select Invite User.

  3. Enter the required information:

    • First and Last name
    • Email address
    • Select Role

  4. Send Invite

Roles⚓︎

  • Technician: Works on jobs via the SmartControl mobile app.
  • Admin: Can invite technicians, manage fleet connections, and update team settings.

SmartControl Access

Your technicians use the SmartControl mobile app to access job assignments and configure telematics units after physical installation. See the complete workflow guide for detailed instructions.

Settings⚓︎

Team Settings⚓︎

  1. Select the gear icon in the top right of your account.

  2. Modify these details as needed:

    • Team Name
    • Team Email

  3. Save changes.

Personal Settings⚓︎

  1. Select the gear icon in the top right of your account.

  2. Modify these details as needed:

    • Display name
    • Email address
    • First and Last Name

  3. Save changes.

Operational Workflow⚓︎

How Jobs Flow⚓︎

Your setup (done once per fleet):

  1. Accept the fleet connection from a mobility provider.
  2. Add your technicians so they can receive job assignments.

Per job:

  1. The mobility provider creates a job in FleetControl and assigns it to your company.
  2. The job appears in SmartControl for your technicians.
  3. Technicians complete the physical installation and configure the CloudBoxx in SmartControl.
  4. The job status updates automatically. Technician access to the vehicle ends when the job completes.

Getting Started with Your First Jobs⚓︎

  1. Ensure technicians have SmartControl installed — download from App Store or Google Play.
  2. Train technicians on job acceptance and completion workflow using the SmartControl workflow guide.

Troubleshooting Common Issues⚓︎

Registration Problems⚓︎

Can’t complete registration? Verify you used the correct link from the invitation email. Links expire after 7 days.

NDA not loading? Select Open the NDA again or refresh the page.

Fleet Connection Issues⚓︎

Don’t see fleet connection request? Log out and back in. Requests may take a few minutes to appear after email notification.

Request expired? Contact the mobility provider to send a new fleet connection request.

Job Access Problems⚓︎

Technicians can’t see jobs? Verify the technician accepted their user invitation and is using the same email address in SmartControl.

SmartControl login issues? Ensure the technician is using their INVERS Login credentials, not company admin credentials.

Support⚓︎

Contact INVERS Support.