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Getting Started with Installation & Maintenance⚓︎

Use Installation & Maintenance to assign CloudBoxx installation and maintenance work to service partners with job-specific vehicle access.

Installation & Maintenance in FleetControl

Prerequisites⚓︎

Administrative access to FleetControl.

Invite a Service Partner⚓︎

  1. Go to Fleet → Installation & Maintenance → Installation Jobs.
  2. Select Partner & Teams.
  3. Enter the partner’s email address and select Invite.
  4. The invitation shows PENDING until the partner completes registration.

Note

One invitation per fleet is required. Send separate invites if you operate multiple fleets.

Create Your First Job⚓︎

  1. Select New Job → Create Job.

  2. Enter the job details:

    • Vehicle details (VIN, license plate)
    • Planned service date
    • Optional: CloudBoxx configuration preset
    • Notes or special instructions

  3. Select Save to keep the job as PENDING, or Save & Assign to assign it to a service partner immediately.

Track Progress⚓︎

Go to Installation & Maintenance → Installation Jobs and use the Status filter:

  • PENDING – draft, still editable
  • ASSIGNED – available for technicians
  • RUNNING – technician has started work
  • SUCCEEDED – installation completed
  • FAILED – technician could not finish; check their comment for details

Access to the vehicle ends automatically when a job is SUCCEEDED or FAILED.

Note

FleetControl does not send notifications when jobs complete or fail. Check the job list regularly.

What’s Next⚓︎

The Mobility Provider Guide covers everything beyond the basics: