Mobility Provider

Overview

Use Installer Jobs to manage CloudBoxx installations through installer companies, that can be external companies or your internal installation team. Grant installers temporary, job-specific access permissions to complete hardware installations securely.

Benefits

Installer Jobs lets you:

• Assign setup and configuration tasks to installers
• Set temporary access only for as long as the installer needs to complete the job
• Monitor job progress in FleetControl
• Specify configuration details for the CloudBoxx to ensure correct setup
• Avoid sharing sensitive credentials

Set up Installer Companies

Invite an installer company to work with you and grant access to jobs in your fleet. An installer company can be an external contractor or an internal team in your company, responsible for installation and maintenance of hardware tasks like setting up a CloudBoxx in new vehicles. If you manage multiple fleets, send separate invitations. Only one invitation per fleet, per installer company is needed.

1. Navigate to Installer Jobs in the main menu
2. Select Manage Companies
3. Click Invite Company
4. Enter the installation partner’s email address
5. Select Invite

The status of the invitation remains PENDING until the installation partner completes the registration, then changes to ACCEPTED.

Create Jobs

Jobs typically involve installing or reconfiguring CloudBoxxes in new vehicles. Installer Jobs allows the pre-configuration of CloudBoxxes so that the installer does not have to make configuration decisions in the workshop and misunderstandings and errors can be avoided.

1. Open Installer Jobs
2. Select New Job
3. Enter the job details. If you don’t select an installer company, the job won’t be assigned and will be saved. This job will have a PENDING status and can be deleted or edited at any time.

4. In the Setup and Master Data sections, make your selections and enter the job data.

   Important

   All fields are optional. If you provide a value, the installer can’t change it during the job. For any fields left blank, the installer can enter or select a value as needed.

5. Save the job

6. If you choose to select an installer company a confirmation prompt appears after clicking Save, which you confirm with “Save & Assign”.

   Important

   You cannot edit or cancel a job after you assigned it to an installer company. If you made an error, you may have to contact the installer company.

Monitor Jobs

Customize the table view to your needs using the Configure Table Columns under the gear icon, or Filter to view only FAILED jobs for example.

Edit, Duplicate or Delete Jobs

Open the dot menu … to the right to edit, duplicate or delete an installer job. A job can no longer be edited or canceled, if it is assigned to an installer company.

Job Status

Look for these status indicators to monitor your installations:

• PENDING: You can still edit this new job
• ASSIGNED: Installers can now access this job
• RUNNING: An installer is working on this job
• SUCCEEDED: The installer has completed this job successfully
• FAILED: The installer couldn’t complete this job (includes their explanation)

Security

Access to the vehicle ends automatically upon job completion. No additional security steps required.