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Installer Company

Get your installer company operational on the INVERS platform to start receiving and managing Installer Jobs from mobility providers.
An installer company can be a group or an individual working with mobility providers on Installer Jobs. These companies can be external contractors or an internal team of a mobility provider.

In the context of Installer Jobs, the fleets of mobility providers are the clients of installer companies. Users are the installers working for the installer company. Your installers will complete jobs using the SmartControl mobile app to configure telematics units after physical installation.

Overview for Installer Companies

Initial Setup (New Installer Companies)⚓︎

Company Setup for Installer Companies

Step 1: Complete Registration⚓︎

When you receive your first client invitation from a mobility provider:

  1. Check your email for the invitation from the mobility provider
  2. Click “Start Registration” in the invitation email
  3. Set a secure password for your installer company account
  4. Continue to log in at installers.invers.com

  5. Enter your company details:

    • Company name
    • Your full name

  6. Select Save to complete registration

Step 2: Sign the NDA⚓︎

  1. Check your email for a separate message from PandaDoc
  2. Review the Installer Company NDA carefully
  3. Sign the NDA electronically through PandaDoc
  4. Wait for confirmation that both registration and NDA are complete

Step 3: Accept Client Invitation⚓︎

After completing registration and NDA:

  1. Log into your installer company account at installers.invers.com
  2. Navigate to Clients section
  3. Review the invitation from the mobility provider who invited you
  4. Accept the client invitation to start receiving jobs

Important

All steps must be completed before you can access Installer Jobs.

Managing Client Relationships⚓︎

Accept Additional Client Invitations⚓︎

When you receive invitations from additional mobility providers:

  1. Check your email for new client invitation notifications
  2. Log into your account at installers.invers.com
  3. Navigate to Clients and accept the new invitation
  4. Start receiving jobs from the new client immediately

Fleets of mobility providers are considered clients. You can accept or decline invitations, and view or revoke accepted ones as needed. You will only receive Installer Jobs from mobility providers whose invitations you accept.

Clients List for Installer Companies

Multiple Clients

Each invitation grants access to jobs for one fleet. For multiple fleets of a single mobility provider, you will receive separate invitations.

Client Management Options⚓︎

You can accept, decline, view, or revoke client invitations as needed through the Clients interface shown above.

Adding and Managing Installers⚓︎

Add Users to Your Company⚓︎

The users of your installer company are the installers responsible for hardware installations and maintenance. In this documentation, “users” refers to “installers.”

Invitation of Users to an Installer Company
  1. Open Users section in your account
  2. Select Invite User
  3. Enter the required information: - Full name - Email address - Role (Installer or Company Admin)
  4. Send the invitation

User Roles Explained⚓︎

  • Installers: Can only work on Installer Jobs via SmartControl mobile app
  • Company Admins: Can manage all company settings and user invitations

User Access

Users aka installers can only work on Installer Jobs via SmartControl, while company admins can manage all company settings.

SmartControl Access

Your installers will use the SmartControl mobile app to access job assignments and configure telematics units after physical installation. See the complete installer workflow guide for detailed instructions.

Company Settings Management⚓︎

Update Company Information⚓︎

  1. Select the gear icon in the top right of your account

  2. Modify these details as needed:

    • Company display name
    • Company email address
    • Your personal information

  3. Save changes

Operational Workflow⚓︎

How Jobs Flow Through Your Company⚓︎

  1. Mobility provider creates Installer Jobs in FleetControl
  2. Jobs appear in SmartControl for your assigned installers
  3. Installers complete physical installation in vehicles
  4. Installers use SmartControl to configure telematics units
  5. Installers test vehicle status in SmartControl
  6. Vehicle configuration is completed and vehicle added to fleet
  7. Job status updates automatically in the system and installer access to the vehicle ends

Getting Started with Your First Jobs⚓︎

  1. Ensure installers have SmartControl mobile app installed - download from App Store or Google Play
  2. Train installers on job acceptance and completion workflow using the SmartControl installer guide
  3. Monitor job progress through your installer company account

Troubleshooting Common Issues⚓︎

Registration Problems⚓︎

Can’t complete registration?
Verify you clicked the correct link from the invitation email. Links expire after 7 days.

NDA not received?
Check spam folders and contact the mobility provider who sent the invitation.

Client Invitation Issues⚓︎

Don’t see client invitation?
Log out and back in. Invitations may take a few minutes to appear after email notification.

Invitation expired?
Contact the mobility provider to send a new invitation.

Installer Access Problems⚓︎

Installer can’t see jobs?
Verify the installer accepted their user invitation and is using the same email address in SmartControl.

SmartControl login issues?
Ensure installer is using their INVERS Login credentials, not company admin credentials.

Support⚓︎

Need help? Contact INVERS Support through our dedicated channels.