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Firmware Updates

The Firmware Updates page displays all firmware updates triggered for your fleet. Use this page to monitor update progress, retry failed updates, and cancel pending updates.

Open the Firmware Updates page: Go to Fleet → Firmware Updates in the main navigation.

Starting Firmware Updates

To initiate new firmware updates, go to the Vehicles page and use More Actions (⋯) → Firmware Updates.

Firmware Updates table in FleetControl

At a Glance⚓︎

  • Update table — All firmware updates triggered by you or other users with fleet access
  • Progress tracking — Monitor update status from pending to completed
  • Retry failed updates — Restart updates that did not complete successfully
  • Cancel pending updates — Stop scheduled updates before they start

Permission Required

Updating firmware for the telematics units in your fleet requires the Vehicle Lifecycle permission.

If you need this permission, adjust your own permissions under User Management or contact your company’s FleetControl admin.

Available Columns⚓︎

Select Configure Table Columns (⚙️) to customize which columns appear. For general table operations, see User Interface.

Column Description
Bulk ID Unique identifier for the update job
Vehicle ID Unique identifier for the vehicle
Progress Current status or result of the update job
Version Target firmware version
Firmware Type Telematics unit firmware or Bluetooth module firmware
Created Date and time when the update job was created
Finished Date and time when the update job completed

Progress Status⚓︎

A firmware job can have the following Progress statuses:

Status Description
Pending The update is waiting to be processed
Accepted The update has been accepted and is ready to start
Started The update is currently running
Downloaded The update has been downloaded onto the telematics unit and is waiting to be processed
Succeeded The update completed successfully
Failed The update did not complete successfully
Cancelled The update was cancelled before it started

When a firmware update has the status Failed, select the status tag to view error details.

Retry Firmware Updates⚓︎

Start Update Dialog in FleetControl

If a firmware update fails, you can retry it:

  1. Select the failed firmware update(s).
  2. Open More Actions (⋯).
  3. Select Retry Firmware Updates.
  4. Choose the target version.
  5. Select Update.
  6. Confirm with Start Update.

Cancel Firmware Updates⚓︎

Cancel scheduled firmware updates that have not started yet. This is useful when a wrong version was selected or you need to change which vehicles are included in the update job.

Cancellation Limit

Only updates with the status Pending can be cancelled. Once an update has started, it will continue until finished.

Steps to Cancel Pending Updates⚓︎

  1. Go to Fleet → Firmware Updates.
  2. Select one or more firmware updates with the status Pending.
Selected firmware update job with status Pending
  1. Open More Actions (⋯) in the top-right corner.
  2. Select Cancel Firmware Updates.
  3. In the confirmation dialog, review the message and select Cancel [X] Updates to confirm.
Confirmation dialog for cancelling pending firmware updates
  1. The selected updates change their status to Cancelled. A toast message confirms the cancellation.
Cancellation confirmation message

Two Ways to Cancel

  • Cancel button in a single table row — Cancels only that one firmware update, ignoring any selected checkboxes.
  • Cancel Firmware Updates in More Actions (⋯) — Cancels all selected updates at once.