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Firmware Updates

Welcome to the Firmware Updates section! Here, you can view the results of firmware updates for the telematics units installed in your vehicles. These updates are initiated on the Vehicles page in the dot menu … under Firmware Updates.

The Firmware Updates table displays all firmware updates triggered for your fleet in FleetControl. These updates can be initiated by you or other users with access to your fleet.

Requirement: Permission

Updating firmware for the telematics units in your fleet requires the Vehicle Lifecycle permission.

If you think you should be able to make these changes, please adjust your own permissions under User Management or reach out to your company’s FleetControl admin.

Firmware Updates in FleetControl

Available Columns⚓︎

Here are the columns you’ll find in the Firmware Updates table:

  • Bulk ID: The unique identifier for the update job.
  • Vehicle ID: The unique identifier for the vehicle.
  • Progress: Displays the current status or result of the update job.
  • Version: The version number to which the firmware is updated.
  • Firmware Type: Indicates whether the firmware is for the telematics unit or the Bluetooth module.
  • Created: The date and time when the firmware update job was created.
  • Finished: The date and time when the firmware update job was completed.

Progress⚓︎

A firmware job can have the following Progress statuses:

  • Pending: The update is waiting to be processed.
  • Accepted: The update has been accepted and is ready to start.
  • Started: The update is currently running.
  • Downloaded: The update has been downloaded onto the telematics unit and is waiting to be processed.
  • Succeeded: The update has been successfully completed for this telematics unit.
  • Failed: The update has failed.

When a firmware update has the progress status Failed, click on the failed-tag to view the error details.

Retry Firmware Updates⚓︎

Start Update Dialog in FleetControl

If a firmware update fails, you can easily retry it. Follow these steps to retry a failed firmware update:

  1. Mark the firmware update(s)
  2. Open the dot menu …
  3. Select Retry Firmware Updates
  4. Choose the target version
  5. Click Update
  6. Confirm with Start Update

Cancel Firmware Updates⚓︎

If you’ve scheduled firmware updates that haven’t started yet, you can now cancel them directly in FleetControl. This is useful if, for example, a wrong version was selected or you need to in- or exclude vehicles in the update job.

How It Works⚓︎

Only updates with the status Pending can be canceled. Once an update has started, it will continue until finished.

Steps to Cancel Pending Updates⚓︎

  1. Go to Fleet → Firmware Updates.
  2. Select (1) one or more firmware updates with the status Pending.
Selected firmware update job with status *Pending*
  1. Open the dot menu … (2) in the top-right corner.
  2. Select Cancel Firmware Updates (3)

  3. In the confirmation dialog, review the message and select Cancel [X] Updates to confirm.

    Confirmation dialog showing cancellation message for pending firmware updates.

  4. Once confirmed, the selected updates change their status to Cancelled.
    A toast appears at the bottom of the page: “X firmware update(s) canceled successfully.”

A message will appear to let you know that the cancellation was successful

Tip

There are two ways to cancel updates:

  • The Cancel button (4) in a single table row cancels only that one firmware update — it ignores any selected checkboxes.
  • The Cancel Firmware Updates (3) option in the dot menu (…) cancels all selected updates at once.