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Here to help

If you experience issues with our API, software, devices, or infrastructure, check status.invers.com first to see if the issue is known and being addressed.

Please note

We strive to provide high-quality solutions quickly. Depending on the issue’s severity, it may take a few days to ensure a solid and quality solution.

Reporting Issues⚓︎

To receive feedback efficiently, include the following information in your emails when reporting issues.

Hardware Issues⚓︎

For hardware-related issues, provide:

  • Vehicle’s manufacturer, model, year, and version (European/American/Asian)
  • CloudBoxx’s QNR, serial number and firmware version
  • Detailed description of the faulty behavior
  • Time when the error occurred
  • Steps you have taken so far and expected results

Installation Issues⚓︎

For installation issues, provide:

  • Vehicle’s manufacturer, model, and year
  • CloudBoxx’s QNR, serial number and firmware version
  • Detailed description of the faulty behavior
  • Time when the error occurred
  • Information on how the CloudBoxx was installed, including connected cables
  • Information on how the CloudBoxx has been configured
  • Steps you have taken so far and expected results

Software Issues⚓︎

For software-related issues, provide:

  • Name of the defective application
  • For apps, the app version, phone model, and phone’s OS version
  • Detailed description of the faulty behavior
  • Time when the error occurred
  • Screenshots of the issue
  • Steps you have taken so far and expected results

Email us⚓︎

Our dedicated support team is here to help you. If you need assistance, email support@invers.com or reach out to your Technical Account Manager at INVERS. Only registered support contacts of INVERS customers can use the support address.

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