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Support information⚓︎

If you experience any issues with our API, software, devices, or infrastructure, check the INVERS status page to see if the issue is known and being worked on already.

Please note

We strive to provide high quality and extensive solutions to any problems as quickly as possible. Depending on the severity of the issues we have to investigate, ensuring the solution is solid and achieves our quality standards might take a few days.

Reporting issues⚓︎

In order to receive feedback efficiently, include the following information in your emails when reporting issues.

Hardware issues⚓︎

For hardware related issues, provide the following information:

  • Vehicle’s manufacturer, model, year of manufacturing, and its version (European/American/Asian)
  • CloudBoxx’s serial number and firmware version
  • Detailed description of the CloudBoxx’s or vehicle’s faulty behavior
  • Time, when the error occurred
  • Steps you have taken so far and expected results

Installation issues⚓︎

For issues during the installation, provide the following information:

  • Vehicle’s manufacturer, model, and year of manufacturing
  • CloudBoxx’s serial number and firmware version
  • Detailed description of the CloudBoxx’s or vehicle’s faulty behavior
  • Time, when the error occurred
  • Information on how the CloudBoxx was installed in the vehicle, including which cables were connected
  • Information on how the CloudBoxx has been configured
  • Steps you have taken so far and expected results

Software issue⚓︎

For issues related to software, provide the following information:

  • Name of the defective application
  • For apps, the app version, phone model, and the phone’s OS version
  • Detailed description of the software’s faulty behavior
  • Time, when the error occurred
  • Screenshots of the issue
  • Steps you have taken so far and expected results