Return of Goods (RMA)

If you need to return a CloudBoxx or accessory, follow the steps below to ensure a smooth and fast process.

Step 1: Check the Device⚓︎

Before returning anything, make sure the device is actually defective. Many issues are caused by incorrect configuration, not hardware failure. Contact our support team first. They’ll help you test the device and confirm if a return is necessary.

No Returns Without Prior RMA Authorization

Returns received without prior RMA authorization will not be processed and will be returned to the sender.

Step 2: Request an RMA⚓︎

RMA stands for Return Material Authorization. It’s required for all returns.

To request an RMA:

  1. Email order@invers.com
  2. Include the following in your message:
  • Serial number (QNR)
  • A short description of the issue
  • If returning multiple devices, attach a list or spreadsheet

We will prepare your RMA and send you the required information.

Step 3: Prepare the Package⚓︎

  1. Clearly label the package with “RMA”.

Step 4. Ship the Package⚓︎

Send your return to:

Return Address

INVERS GmbH
Retouren HUB

Untere Industriestraße 20
57250 Netphen (Siegen)
Germany

For North & South America and Australia:

Please contact your local INVERS representative before shipping.

Important Shipping Notes⚓︎

  • Use a traceable carrier or signature confirmation.
  • You are responsible for shipping costs.
  • Do not send collect shipments—they will be refused.
  • Pack devices securely. Damage from poor packaging voids the warranty.
  • For international returns, label the shipment correctly and follow customs rules:
    • Commodity code: 9029 1000 90 0 (car on-board computer spare parts and accessories).

Processing Time⚓︎

  • Standard RMA processing takes 10 business days after we receive the package.
  • Shipping within Europe usually takes 2–3 days.

What Not to Do⚓︎

  • Don’t return devices without checking with support first.
  • Don’t forget the RMA document.
  • Don’t send unapproved or improperly packaged returns.